At China Lace Beauty, we are committed to providing high-quality human hair wigs and hair products to our customers. We carefully check our products before shipment. If you receive a product that you do not want or discover a problem before using it, please contact us as soon as possible.
We accept returns under the following conditions:
The product must be unused, unworn and in its original condition.
The product must not have been washed, cut, colored, bleached, restyled or otherwise altered.
Lace wigs and other hair products must be returned in a condition that allows them to be resold.
Products that have been used or altered cannot be accepted for return.
For return instructions, please contact the sales manager who handled your order before sending any product back.
For hygiene and quality-control reasons, we cannot accept returns for products that have been worn or otherwise used.
Before returning a product, please contact us first so that we can confirm whether the item qualifies for return and provide the correct return instructions.
China Lace Beauty provides a repair service for wigs purchased directly from us.
Our repair service currently applies to wigs only. We do not provide repair services for:
Human hair wefts and bundles
Lace closures
Lace frontals
Other hair products
Before sending a wig to us for repair, please remove all glue, adhesive and residue from the wig cap.
Please contact the sales manager who handled your purchase for repair instructions and shipping information.
If you have questions about a return or wig repair, please contact your China Lace Beauty sales manager before shipping the product.
We are happy to help you with your order and provide the appropriate return or repair instructions.
China Lace Beauty
Qingdao, China
Email: [email protected]
WhatsApp: +86-18562510938
